NB
Niesa B

1 reviews | Active since Jul 2020

14 Jul 2020, 20:51

Thank You Letter to Linda Ndlovu for your patience with me.

I placed an order on 20 May 2020. After 10 days I sent them an email requesting an update. They rep**** that they will get back to me in 48 hours 3 days later I emailed them again only to have the same message sent to me again. Still, no response, After numerous emails and the telephone number on the website DO NOOT WORK! I then reached out via their contact details email. Oh Boy! was I glad to find a well-spoken and patient lady on the phone. She called me on my mobile and I was attended to. Her name is Linda Ndlovu - a customer support agent. I was assured that my order which they somehow or the other missed on the system will be dispatched asap. To me, it was a big deal. Not getting a response or given the runaround for an order placed and paid for. It wasn't on!

I will now wait and see how long this order will take to arrive as this is an order long overdue!

But thanks to Linda I was assisted and at the end of the call was again assured of my order which will be delivered asap! Linda Well Done! and Thank You!

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