NC
Natasha C

1 reviews | Active since Oct 2016

03 Mar 2024, 08:49

Terrible service, no refund as promised.

My "locally in stock" order made no progress after two consultants assured me that I'd receive it on time and that they would escalate it as urgent.

I ordered on the 9th of Feb. By the 16th there was still no progress.

Cancelled my order on the 16th and was informed of a 7 day turn around time for refunds.

It's the 3rd of March and I have still not received my refund.

I would never recommend this company to anyone. Ordered from them a few years ago and the service was great. Clearly they don't live up to that standard anymore.

Trust the negative reviews, even if you've ordered from them in the past with no issues.

0
Replies (2)
NC
Natasha C's update04 Mar 2024, 10:56
Reviewer Update
Why are you responding privately? Do you not want people to see your admittance to this terrible service?

Thanks for the apology, though. I'll be waiting for my refund.

Ps - I also submitted a complaint against you at the NCC, but I'm sure you saw that email this morning since I CC'd you. Might be the only reason for you response here, too.
Snatcher
Snatcher's reply05 Mar 2024, 11:36
Official
Good day Natasha  

I trust that you are well

We do apologize for the inconvenience caused 

you will be refunded with the next 24hrs 

Kind regards