Terrible service from Snatcher

Goodday.It really distresses me to have to go to this length to get a refund.. On 27th May I ordered and paid R1438 for a patio swing cover.The payment went through..I checked twice by phone with the bank,have proof on my statement of that payment,but the site did not acknowledge my payment...it did not say "confirmed"..or anything else regarding my payment!.there was NO confirmation...I sent them proof twice and then,as they kept replying it would be attended to within 48 hours,nothing happened.i wrote again...they do not communicate by phone,so they said the matter was with their accountants!!?? It is the 9th June..no response from them!As I needed the item urgently,I sent them a request for a full refund of R1438...to no avail!!?? Please help..I do not want to take this further.