Terrible service from a once good company!

I have n been buying from them over many years, and never had a problem. Now suddenly I had to request a chargeback from my bank as my order arrived with 4 items missing. I wrote at least 15 emails and believe it or not, on their whole 30 page shopping website there is not one phone number. It looks like the only people on their payroll who could read and write left them.