Terrible Service

I purchased a product in April 2024, no full specifications of the product were advertised and when I received the product, it was unsuitable for my use. Would have been a health hazard. I returned the items and till this day I am battling to get my refund of R836. I have sent numerous emails and they keep feeding me bull**** that they are giving it attention and expediting with their accounts department, how long does it take to refund as they received the items back in good condition, unused so why not give my money back or are they getting short of finances .The other problem is that they don't take phone calls, only correspond by email or it might mean that I must drive to them to demand my money back, Unnecessary costs for diesel.