Terrible products and services from snatcher online South Africa

I have had a terrible experience with snatcher online store, 'www.snatcher.co.za'. I ordered a portable air-conditioner which didn't work as advertised. I requested a refund. The website didn't allow for a review or I would have given zero stars if allowed. I was contacted via email by Tashriek Rustin (customer services agent). No reference numbers were provided but the original order number is 236981. Snatcher has a truly pathetic online website. I have the audit trail of emails (Subject: Re: I want to return something) requesting the refund. The item was fetched from my premises on 6th March 2023. Since 8th March 2023 is have had no reply and no feedback. I will not recommend this online store to anyone.