Terrible end-to-end customer experience

Very poor experience from end to end.

Incorrect product info shared via chat prior to purchase, items arrived and looked completely different to what was advertised and confirmed.

Company edited product description *after* my purchase and complaint to state how colours may differ. They refused to acknowledge my comments about this.

They still insist on charging me the courier fee for collection plus an admin fee when I received a product completely different to what was advertised and confirmed in writing prior to purchase.

Fast forward 6 weeks and I am still waiting for my refund that I was advised would be completed by 1 July. Nobody is replying to my latest emails, generally one has to wait about 3 days for replies.

Really awful experience and complete disregard for customer service. I don’t intend using Snatcher again, it’s just been so awful.