TERRIBLE CUSTOMER SERVICE_SNATCHER

On the 3rd of May 2024 I bought items from Snatcher Online, stock showed as available upon check out.,2 days prior to my order being shipped I received an email notifying me that the paid for item was out of stock and I was asked if I would like a credit note or refund. I rep**** and requested for the refund to be processed, banking details and proof of account was sent as requested.I was advised that the refund will be completed by end of business week. I keep on following up and I keep on getting a response that feels like like it's automated and its always the same person person that responds and same wording all the time. Secondly apart from the out of stock saga they proceded with the rest of the order one of the delivered items was not what I had orders, again I logged an enquiry as I was intended to return the item to them they responded and asked for pictures of the item in question, nothing has happend ever since. My refund has not been processed and no feedback provided with regards to the wrong item they delivered. What was advertised and ordered are not the same ( this is false advertising) and Snatcher has not even commented. I don't think I will get my money back from these people you can't even speak to them because cos their phones are auto answered with no option to leave a message or your call be forwarded to a human being.