Terrible Customer Service / No Refund

I am totally disappointed with the Service I've been receiving from Snatcher.

My order was placed on the 10th July 2023.

I've sent a follow email on the 20th of July to follow up because I haven't received any communication regarding my order. Then I was told they are waiting for 2 more items to complete my order.

I've sent an second follow up email in the 24th July - No response.

I've sent the thrid follow up email on the 25th July - I was told my order will be sent shortly.

28th July I received my order with one of the items missing. And that was not communicated with me that the order will be sent with one of the items missing. I've sent an email to follow up.

31st July I got a response that you'll are unable to get the item and asked if I want a credit or refund. I rep**** the same day with my banking details and was told it would take up to 7 days to get my refund.

Today is the 29th of August, I've still haven't gotten my refund and now no response on my emails.