LW
Larry W
1 reviews | Active since Sept 2023
05 Sept 2023, 15:03
Spin Scrubber - Rubish
I recently bought a Spin Scrubber from Snatcher (paid R459). After four minutes of using it it broke. I contacted Snatcher the next day and informed them hoping they would exhange it, give me a refund, or repair it under warranty terms. Their attitude and response was just as disappointing as their ******* product. They said since it had been taken out of its packaging, they would not enetertain either of the requests I asked for. So how am I supposed to test/use it if it's still in its packaging?Snatcher is the correct name for them. They will snatch your money and sorry for you if anything is wrong with the product...
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Snatcher's replyOfficial
06 Sept 2023, 09:40Hi Larry ,
In your email to us , you requested a refund after the item broke .
As per our policy , we are unable to refund an item that has been in your possession for more than 7 days .
We can however repair the item .
In your email to us , you requested a refund after the item broke .
As per our policy , we are unable to refund an item that has been in your possession for more than 7 days .
We can however repair the item .
Best regards,
Snatcher's reply06 Sept 2023, 09:40
Official
Hi Larry ,
In your email to us , you requested a refund after the item broke .
As per our policy , we are unable to refund an item that has been in your possession for more than 7 days .
We can however repair the item .
In your email to us , you requested a refund after the item broke .
As per our policy , we are unable to refund an item that has been in your possession for more than 7 days .
We can however repair the item .
Best regards,