Sold me a used and to boot it off defective smart box

Sold me a used and to boot it off defective smart box ,which is not even a smart box ,has not company brand behind it ,device came used with a profile back from 2017 on it sluggish as hell for that supposed tech spec, not a google certified device so i could not even use it for the the purpose of DSTV ,device even when updating, reinstalling does it fix apps from constantly crashing on it unit takes forever to start up there is not site for this device for firmware it one of those **** units sold from china that offer nothing but issues, specs are not as claimed is an obvious notice as its slow as **** where my pie3 runs faster then it and is way under spec then it ,the site offers no refund RED flag NO.1 they only want to offer instore credit which why would you want to when they sold you **** from the start ,repair or replacement, that in itself is against the consumers rights in South Africa and seem to be operating by different standards this unit the MSQ what ever you add to that they differ in shape or size some look even the the same but spec wise are not and is definitely not a smart box, is a known issue on the web if they were reputable why would you sell something that is known to be like a lucky packet **** that has no affiliation to any known brand or manufacturer , buyer beware this SITE looks good But is *****, the fact that they wont do a refund shows its a money grab SITE

STAY AWAY FROM SNATCHER they only want your money!