CZ
Celeste Z
1 reviews | Active since Aug 2018
19 Jun 2024, 10:16
SNATCHERS THEY ARE INDEED!!
On the evening of 14 April 2024 I purchased a product online. However, immediately after doing so, I cancelled the order. On Monday, 15 April 2024, my cancellation was confirmed via email, and my banking details requested for refund purposes, which, to date - 19 June 2024 - I have not yet received. There are VARIOUS back and forth email correspondence with Ismaeel Rahim (Customer Support Agent), who are unable to provide a proper reason for the delay, and has even failed to respond to my last email. Regrettably, their website and contact information won't allow for any other means of communication. UTTERLY UNACCEPTABLE, to say the least...
Helpful (0)
Replies (2)0
Replies (2)
Snatcher's replyOfficial
20 Jun 2024, 08:28Good Morning Celeste
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience and frustration caused by the delay in processing your refund.
Please rest assured that we are actively working to expedite your refund and will ensure it is processed promptly. We understand the importance of resolving this issue swiftly and will keep you updated on its progress.
RegardsSnatcher Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience and frustration caused by the delay in processing your refund.
Please rest assured that we are actively working to expedite your refund and will ensure it is processed promptly. We understand the importance of resolving this issue swiftly and will keep you updated on its progress.
RegardsSnatcher Team
Snatcher's reply20 Jun 2024, 08:28
Official
Good Morning Celeste
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience and frustration caused by the delay in processing your refund.
Please rest assured that we are actively working to expedite your refund and will ensure it is processed promptly. We understand the importance of resolving this issue swiftly and will keep you updated on its progress.
RegardsSnatcher Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience and frustration caused by the delay in processing your refund.
Please rest assured that we are actively working to expedite your refund and will ensure it is processed promptly. We understand the importance of resolving this issue swiftly and will keep you updated on its progress.
RegardsSnatcher Team
CZ
Celeste Z's updateReviewer Update
11 Jul 2024, 11:59Today is 11 July 2024 and I have not received my money yet.
You're not even replying to my emails anymore.
So much for "actively working to expedite your refund blah blah blah"
*******
You're not even replying to my emails anymore.
So much for "actively working to expedite your refund blah blah blah"
*******
CZ
Celeste Z's update11 Jul 2024, 11:59
Reviewer Update
Today is 11 July 2024 and I have not received my money yet.
You're not even replying to my emails anymore.
So much for "actively working to expedite your refund blah blah blah"
*******
You're not even replying to my emails anymore.
So much for "actively working to expedite your refund blah blah blah"
*******