Snatchers takes the money but whats happened to my order?

I purchase an airfryer online R1088 incl delivery and I took screen shots of every page. The exact amount was paid and successfully came off my bank card. The message I received was "your order 263982, sorry your order does not match the amount received, please contact us using order ID and payment ID (which is a massive long code)". Firstly they cant be contacted via tel *** and when you look at their processes it advises that they answer emails in 24 hours. I have sent them all the screenshots AND will be laying 3 charge of theft of my money for having systems that fulfunction on their customers. Everything is correct, the system adds the payment for the item and delivery charges of R120 and the exact amount was taken off my account. I am livid with shoddy business practices like you can't get hold of them on their land line as shown on the website and now even more shoddy their systems take you money BUT cannot give you the item you paid for because it lies and says payment does match the item. Unless this us sorted Im laying a ******** charge of deliberate theft on these shoddy people and the snatcher business.