Snatcher's level of service is revolting.

Snatcher's level of service is revolting. Poor response rate to emails. No updates, no communication and absolutely no regard for customer service.

This is my second purchase from Snatcher. 1st purchase was a red coloured blender as advertised and ordered. The order arrived 3 weeks later and it was the wrong colour. I asked for it be changed and 3 weeks later they delivered exactly what i returned back to them. WOW!!!!

2. product purchased came a month after it was ordered. The product was not working and i requested that it be fetched. it took them 3 weeks to revert and still no collection of their product. I eventually drove and returned the product. I didn't get an email confirming the product was returned nor did they give me options for a refund. I ofcourse demanded a refund and they refused, informing me that the product had been sent to manufacturer for a replacement. its been two weeks going on three and I am very upset. I can't believe i was tempted to buy from SNATCHER. This company should not exist if they don't have the money to employ people to give better customer experience and worse even, if they don't have the product or professinalism to engage the very people that buy from them.