Snatcher's delivery not done but they ask for review on the product,!!!!!!

I've order.from Snatcher on 14 August. To date no delivery has been made. The amount I've paid is R317.00

Following is the only update I've received from them on 19 Aug 2024, 13:57.

Hi, Hester Nel,

Your order has been packed and will be collected by Ram soon.

Regards, Snatcher Team