Snatcher.co.za is a ****

I ordered stuff, received an email to say some of the items were incorrectly priced, sent an email to say they should cancel the order which they didn't, order was delivered and some items were not working,sent an email to ask to return the stuff and refund me my money, the stuff was collected on the 23rd of September 2021 and to date 10th of October 2021,i have not received any communication from the company even though I have sent messages and emails. This company is a *****.