Snatcher!! Unreliable and ********s

I have ordered from snatcher on the 15th July 2024 and to date (19 August 2024) no delivery has been made only promises from Ismail Rahim that my order has been dispatched. However on their page it states my order is still at packaging stage. I regret ordering from Snatcher and I was about to make a big order but something held me back. I have lost interest on their order. My order number is Order - 389412. They even **** about the delivery address I have provided that there seems to be a problem with it. I have sent them the same address, but to date no delivery has been made.