Snatcher unreliable and a ****

The 28 of September I order 2 items on Snatcher online. The 4th October I received this message: “ Good Day

Firstly, we need to apologize for the delay in communication with you regarding your order.

It has come to our attention that we are no longer able to get the For JBL Flip5 Bluetooth Speaker Shock Absorption Hard Bag Portable Storage Case” I did ask for a refund. They sent me another mail asking for Bank details in order to be able to refund me. We are at 26 October and after several mails I am still waiting to be refunded! This company is unreliable and a ****!