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Trevor M
1 reviews | Active since May 2017
21 Aug 2019, 13:40
Snatcher, the money snatchers!
Stay away from Snatcher ... I've made 2 purchases on this store; 1) 1st purchase, my payment went through, though they told me later that the supplier was 'out of stock' - it took about 3 weeks & constant calls & promises, before they reimbursed for my payment. 2) second purchase & the item I purchased was defective & didn't work - s few weeks later & numerous e-mails asking to return this item & to please be reimbursed & nobody at Snatcher has even rep**** to my e-mails - no response at all & no reimbur*****t for the faulty item! An appropriate name for the company, as they "Snatch" your money - as I advised, stay away from Snatcher.
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Trevor M's updateReviewer Update
27 Aug 2019, 15:31An update on Snatcher
Since writing my first review (above) on Snatcher, I've had follow-up communication from Lexie Musgrove, from Customer Support at Snatcher & she has been excellent, not only in resolving all the issues around collection & refunding of my faulty product, but also explaining the reasons, at the current-time only, why Snatcher has been having these problems - they are being resolved.
I now have a better understanding & appreciate the response & her help in resolving the issues around the collection & refunding of my faulty product.
Since writing my first review (above) on Snatcher, I've had follow-up communication from Lexie Musgrove, from Customer Support at Snatcher & she has been excellent, not only in resolving all the issues around collection & refunding of my faulty product, but also explaining the reasons, at the current-time only, why Snatcher has been having these problems - they are being resolved.
I now have a better understanding & appreciate the response & her help in resolving the issues around the collection & refunding of my faulty product.
TM
Trevor M's update27 Aug 2019, 15:31
Reviewer Update
An update on Snatcher
Since writing my first review (above) on Snatcher, I've had follow-up communication from Lexie Musgrove, from Customer Support at Snatcher & she has been excellent, not only in resolving all the issues around collection & refunding of my faulty product, but also explaining the reasons, at the current-time only, why Snatcher has been having these problems - they are being resolved.
I now have a better understanding & appreciate the response & her help in resolving the issues around the collection & refunding of my faulty product.
Since writing my first review (above) on Snatcher, I've had follow-up communication from Lexie Musgrove, from Customer Support at Snatcher & she has been excellent, not only in resolving all the issues around collection & refunding of my faulty product, but also explaining the reasons, at the current-time only, why Snatcher has been having these problems - they are being resolved.
I now have a better understanding & appreciate the response & her help in resolving the issues around the collection & refunding of my faulty product.