Snatcher terrible service

Placed an order for R14 000, it is now 10th working day and no tracking number no email regarding delivery. The online chat people are not responding to my questions on delivery they say they will ask procurement and then never get back to me. You try the telephone number on website and get an automated message that there is no one to answer and you need to drop an email. Terrible customer service at Snatcher. No communication on delays, no communication regarding delivery, no person at company to talk to and no commitment on any delivery dates.