SNATCHER SNATCHED MY MONEY

On the 18th December 2019 I ordered a pair of WHITE Buds 5.0 Bluetooth Wireless Earphones. The reason for ordering this product is that the music play time was advertised as approx. 10hrs as advertised on the website. When I received my order on the 13th January 2020, the product was totally different to the product I'd ordered on the website a and the music play time on the box of the product I received is "up to 2hrs". I immediately contacted the customer services contact number - *** - and Thando told me to send an email to *** to lodge the query, which I did straight away. I received an automated response with a reference no.: #253922 and a lead time of 48 hours. Well 48 hours came & went and I sent another e-mail to *** requesting an updated status of my query to which I received a response from Thando saying the following " Good Day,

We are very sorry to hear about this.

As per Snatcher Policy, we will arrange collection of the item.

Upon arrival at the Snatcher Warehouse, the item will be inspected before we proceed with a refund.

Once refund has been done proof of payment will be sent to you.

NB: Goods will only be accepted, and the relevant remedy offered if the item is still in its original packaging and has not been modified in any way.

Kind Regards Thando Hlatshwayo ~ Customer Support Agent Snatcher Online

That is the last communication I received from Snatcher despite sending 3 follow-up e-mails regarding the collection of the product, resolution of the matter and consequent refund of my money.

I am disgusted and highly disappointed as I have never experienced such shocking service - rather, the lack thereof - from ANY other online retailer.