Snatcher service - PATHETIC

I ordered and paid for a product on Sun 27th Aug. Snatcher confirmed the payment and order the same day. It's now Wednesday and I have sent Snatcher at least 12 emails trying to find out what is happening with the shipment of this order and/or asking someone to contact me URGENTLY to let me know what is happening with the shipment of my order. I have had ZERO response from them. It's PATHETIC !!!!!!!!!!! and disrespectful. NB NB NB - To any prospective Snatcher customers out there. I strongly advise against dealing with this completely inept and inefficient company.