Snatcher service - beyond poor service

I purchased items on the 30 April 2024. On the 14 April I try to track my order it was not under my order history. Checked my email and I found the order number and status was Paid - Order In Progress. I tried to look for tracking functionality on the site and could not find it.

Then decided to look on the FAQ section on how to track my order. Found explanation of my order status, which states "It means the order has not yet left our warehouse. Once the status changes to Order Packed it will be collected from our warehouse by one of our preferred couriers and you will start receiving real-time tracking updates."

My colleague advised me to call Snatcher and enquire on the delay.

on the 15 May at 2:27pm I get an email which states, "Unfortunately, we are no longer able to provide the Pro VR 3D Virtual Glasses:" When I could not find my order on my order history I searched for this classes and saw that they were out of order.

Now I am thinking that Snatcher sold more items than they could deliver. They kept my money for 15 days without paying interest? They have misled me thinking that I have purchased an item when in fact it is not the case. I am in disbelief.