Snatcher Scanmers and Payflex backing them.

We bought a matress protector using PAYFLEX option on the 2nd of August and read reviews immediately after placing an order. We then decided to ask for a refund the same 2nd of August. We were then told via email that the refund will take 10-14 working days and that we will be charged 15%. We were okay with that. We exhanged emails that day. 15 days later. Still no refund, no message from payflex letting us know if Snatcher refunded them. Nothing!!! I then decided to go to Facebook and after all my efforts, I was blocked by Snatcher. I then sent emails and CC'd payflex because all this while, payflex is busy taking money every two weeks for an order I cancelled, for a product I dis not receive. Meaning I am losing money for nothing. I am being ******. Itasad because even payflex is not doung anything about it as long they get to deduct their money. So to this day, I still havent received my refund and Snatcher has stopped responding to my emails. Payflex has also kept quiet, yet took R748 from my account. I will not let this lying down. Either Snatcher or Payflex pays back my money. I will involve Lawyers in this matter. It will not end like this.