BS
Bruce S
1 reviews | Active since Jun 2022
25 Oct 2023, 12:11
Snatcher review
Snatcher review My previous beef with Snatcher was with how they handled a quality problem. They hid behind AI (computer generated) replies instead of dealing with me and my problem. If I had been handled properly, instead of being avoided, I would have been a satisfied customer.
So, despite my previous reviews, I have continued to buy from Snatcher. 1.They have a fantastic array of product. 2.Their prices are very competitive. 3.Their delivery service is excellent. 4.The way they handle a problem after delivery sucks.
I have subsequently given Snatcher good reviews when I refer people to online suppliers.
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Replies (1)Snatcher's replyOfficial
02 Nov 2023, 09:43Good day Bruce
Thank you for the great feedback.
We apologize for the inconvenience that you have experienced.
Please be advised that we are working on improving our customer support.
Kind regards
Snatcher Team
Thank you for the great feedback.
We apologize for the inconvenience that you have experienced.
Please be advised that we are working on improving our customer support.
Kind regards
Snatcher Team
Snatcher's reply02 Nov 2023, 09:43
Official
Good day Bruce
Thank you for the great feedback.
We apologize for the inconvenience that you have experienced.
Please be advised that we are working on improving our customer support.
Kind regards
Snatcher Team
Thank you for the great feedback.
We apologize for the inconvenience that you have experienced.
Please be advised that we are working on improving our customer support.
Kind regards
Snatcher Team
