YE
Yolanda E
1 reviews | Active since Jun 2024
19 Jun 2024, 21:09
Snatcher refusing my refund
I WILL not recommend this online shopping website to anyone. I have purchased some items (order number 376966)- received halve my order. When I phoned them I was told my 2nd item was out of stock - they could not even email me to inform me. I have chosen to be refunded for this item - after numerous emails only to be answered by the same automotive story- 2 months later - nothing. I work hard for my money and now I have to beg to get my refund back. What kind of a business does this. I would advise anyone to stay away from SNATCHER.
Helpful (0)
Replies (2)0
Replies (2)
Snatcher's replyOfficial
20 Jun 2024, 09:18Hello Yolanda
We sincerely apologize for the inconvenience you have experienced with your order.
We are currently investigating the issue with order number 376966 and expediting your refund process. You can expect a confirmation email shortly regarding your refund status.
Again, we apologize for any frustration caused and appreciate your patience.
Best regards,
Snatcher team
We sincerely apologize for the inconvenience you have experienced with your order.
We are currently investigating the issue with order number 376966 and expediting your refund process. You can expect a confirmation email shortly regarding your refund status.
Again, we apologize for any frustration caused and appreciate your patience.
Best regards,
Snatcher team
Best regards,
Snatcher's reply20 Jun 2024, 09:18
Official
Hello Yolanda
We sincerely apologize for the inconvenience you have experienced with your order.
We are currently investigating the issue with order number 376966 and expediting your refund process. You can expect a confirmation email shortly regarding your refund status.
Again, we apologize for any frustration caused and appreciate your patience.
Best regards,
Snatcher team
We sincerely apologize for the inconvenience you have experienced with your order.
We are currently investigating the issue with order number 376966 and expediting your refund process. You can expect a confirmation email shortly regarding your refund status.
Again, we apologize for any frustration caused and appreciate your patience.
Best regards,
Snatcher team
Best regards,
YE
Yolanda E's updateReviewer Update
26 Jun 2024, 02:08Right, I got an answer - but that’s about it. Snatcher doesn’t have any customer services - not even a email to say “we are working on the problem, etc, etc,”. There is NO customer service - without customers and their orders there will be NO Snatcher. I will go around and inform allll not to support this company. They are *******.
YE
Yolanda E's update26 Jun 2024, 02:08
Reviewer Update
Right, I got an answer - but that’s about it. Snatcher doesn’t have any customer services - not even a email to say “we are working on the problem, etc, etc,”. There is NO customer service - without customers and their orders there will be NO Snatcher. I will go around and inform allll not to support this company. They are *******.