Snatcher Refunds for Orders 335525 and 323871

After placing my negative review on Hellopeter on 12 December 2023, Snatcher contacted me on 13 December 2023, and advised that I would receive my refunds asap. This has still not happened!!

I have been waiting for my 2 refunds since October 2023. This is absolutely pathetic! Can someone please advise whom I can report Snatcher to in order to receive my own money back. Consumer Protector? How do I go about doing this?