Snatcher Refund

Purchased a deep fat fryer on 27/2/2024. On 5/3 Snatcher informed me they no longer had stock and offered alternatives which were totally different to what I had ordered. The order was cancelled on the 6/3 and a refund requested. I received an email stating it would take 7 working days to refund. We are now at 14 working days and 2 emails since requesting feedback on the delay is the same, "We apologize for the delay in processing your refund. Your refund request has been escalated to our accounts department, and we assure you that every effort will be made to expedite the process and ensure that your refund is processed promptly. We sincerely apologize for any inconvenience this delay may have caused you. Thank you for your patience and understanding in this matter."

Very quick to take your money, cannot deliver what is offered and will not commit to when or if the money will be refunded.