Snatcher online unfair business practise

So I went to snatcher online to purchase a SONOFF Zigbee 3.0 USB ****le Plus - ZB****le-P model, so that I can flash it with necessary software to allow my devices connectivity, but the wrong model ZB****le-E was delivered. When I received the ****le I assumed it is what I ordered, and put the ****le on my computer to flash it with the software, then after flashing I discovered issues, when I checked the ****le it is not the model I ordered.

Now snatcher say they can not assist me because I used the ****le, I am punished for not checking the ****le is what I ordered, they do not punish themselves for not checking they are sending me what I ordered. Thats not fair.

I believe they made a mistake by sending me the wrong version, they can not punish me for not checking if the model is correct.

These two devices are exactly the same by the look of an eye, only when you read the small text you see the model is E instead of P.

Whoever made the mistake by sending me the wrong model must pay for it.