SNATCHER ONLINE ROBBING CONSUMERS

I HAVE PURCHASED FROM SNATCHER ONLINE , THEY DELIVERED A DAMAGED ITEM , AS IT WAS DECEMBER THEY INFORMED ME THAT THEY WILL ONLY SWAP IT OUT IN JAN , I ALSO TOLD THEM THEY DIDNT SEND THE RIGHT ITEM AS IT WAS ADVERTISED , THEY REPLACED THE DAMAGED ITEM WITH THE SAME WRONG ITEM , NOT THE SAME ITEM AS ADVERTISED . SUGGEST PEOPLE NOT TO USE SNATCHER AS THEY DONT RESPOND TO QUERIES , SPOKE TO TUMELO AND HE HAS NOT BEEN HELPFUL AT ALL .