BL
Brett L
1 reviews | Active since Nov 2019
11 Jul 2023, 10:00
Snatcher Online purchase possible ****
I made an online purchase on Thursday the 6th July 2023. The payment was deducted off my account immediately, i.e. FNB to FNB. I received no reference number or order number. I tried phoning them to hear that the number on the website does not receive any calls. I then mailed the email address provided. I just got a response from them to say that they have not verified my payment. Really, from one FNB account to their FNB account. They also requested a proof of payment which you cannot get off the banking app from a 3rd party online payment platform according to my bank. By now Tuesday the 11th they must have picked up the payment of the purchase amount in their bank. How will they tie that payment to my order if i did not get a reference or order number? i have subsequently emailed them again and have received no response? Is this possibly another online ****? I am seriously frustrated with the lack of customer service and experience received from this Company and would suggest that people be extremely careful when doing online purchases and payments unless it is a reputable Company. I guess i might not see my purchase or my money any time soon.
Helpful (0)
Replies (2)0
Replies (2)
Snatcher's replyOfficial
11 Jul 2023, 12:12Hi Brett,
We see that you have not submitted the POP like the example we have requested.
We need to see the reference used to us .
Regards,
Snatcher Team
We see that you have not submitted the POP like the example we have requested.
We need to see the reference used to us .
Regards,
Snatcher Team
Best regards,
Snatcher's reply11 Jul 2023, 12:12
Official
Hi Brett,
We see that you have not submitted the POP like the example we have requested.
We need to see the reference used to us .
Regards,
Snatcher Team
We see that you have not submitted the POP like the example we have requested.
We need to see the reference used to us .
Regards,
Snatcher Team
Best regards,
BL
Brett L's updateReviewer Update
11 Jul 2023, 13:16Hi
My bank says that for those types of payments i won't be able to get that type of POP as per your example.
The fact of the matter is that i have paid you for a service/product and we both bank at the same bank. i have been sending mails to you people but do not respond to that either. I have just sent another mail again with a screen shot with Ref numbers as well as describing what the bank has been saying to me.
My bank says that for those types of payments i won't be able to get that type of POP as per your example.
The fact of the matter is that i have paid you for a service/product and we both bank at the same bank. i have been sending mails to you people but do not respond to that either. I have just sent another mail again with a screen shot with Ref numbers as well as describing what the bank has been saying to me.
BL
Brett L's update11 Jul 2023, 13:16
Reviewer Update
Hi
My bank says that for those types of payments i won't be able to get that type of POP as per your example.
The fact of the matter is that i have paid you for a service/product and we both bank at the same bank. i have been sending mails to you people but do not respond to that either. I have just sent another mail again with a screen shot with Ref numbers as well as describing what the bank has been saying to me.
My bank says that for those types of payments i won't be able to get that type of POP as per your example.
The fact of the matter is that i have paid you for a service/product and we both bank at the same bank. i have been sending mails to you people but do not respond to that either. I have just sent another mail again with a screen shot with Ref numbers as well as describing what the bank has been saying to me.