Snatcher online is ********

On August the 13th I bought from Snatcher online to the value of R1340,75. Once the payment went through, the system were hanging and said an error occurre on some of the stock. I followed up a week later and they said they will look into it. After following up again, they just said they are looking into it. They then asked me for proof of payment, which went through payfast, I also recieved confirmation from payfast that the payment did go through successfully. On the 6th of September they said my payment will be refunded, it will take 7 to 10 days. After 11 days I followed up again, their response on 22 September is they have asked their accounts department to prioritze the payment, it was supposed to be in my account by the 22nd already. This looks like a big **** to me. There is no telephone number to phone and when you asked them to phone you, they just ignore the request.