Snatcher online dissapointing customer experience

I am so dissapointed in Snatcher online store. I bought a vacuum cleaner and another item. Two days later I received an email about a technical glitch with the price of the vacuum. I am utterly dissatisfied with this excuse as the price you see is the price you pay not so? Why not honor the price advertised. I am still waiting on the refund, I will not support Snatcher again. I work in the software IT industry as well and we have to honor our mistakes to our customers so Snatchers excuse is unacceptable.

On Thu, Jan 27, 2022 at 11:44 AM Snatcher Online <***> wrote: Good Day

We regret to inform you that we are unable to fulfill your order placed

It came to our attention that the Hoover - 10 Litre Wet & Dry Vacuum Cleaner was listed at the wrong price.

We have taken many steps to narrow down the causes of this mistake and found out that the problem lies with the prices that synced through to our website from our suppliers.

Unfortunately this is a technical issue which we are resolving.

At Snatcher Online, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen.

To fix this situation we will refund your money for the Hoover - 10 Litre Wet & Dry Vacuum Cleaner and shipping fee.

We are taking all the necessary precautions to eliminate this and similar issues from happening again.

We value your business and we would like to retain you as a customer.

On behalf of everyone at Snatcher Online, we would like to sincerely apologize for the inconvenience caused.

May you kindly confirm your banking details and we process a refund for you

Kind Regards