SB
Stefan B
1 reviews | Active since Aug 2013
18 Mar 2024, 08:26
Snatcher Online
Snatcher finance department has absolutely no interests in customer satisfaction. Getting a refund after they cannot get items bought online is very frustrating. This is now the second time I battle to get a refund. First time toke nearly 2 months before I was refunded. This time we are on 18 days with no feedback or response. They advertise products that are no longer available without updating the online website catch you as a client and getting interest on your money. My advise is to deal with reputable companies instead of amateur's.
Helpful (0)
Replies (5)0
Replies (5)
Snatcher's replyOfficial
18 Mar 2024, 10:58Good Day , Stefan
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
Regards
Snatcher Team
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
Regards
Snatcher Team
Snatcher's reply18 Mar 2024, 10:58
Official
Good Day , Stefan
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
Regards
Snatcher Team
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
Regards
Snatcher Team
SB
Stefan B's updateReviewer Update
19 Mar 2024, 10:09Yet another day, no refund.
I have been waiting since the 2nd of March.
I have been waiting since the 2nd of March.
SB
Stefan B's update19 Mar 2024, 10:09
Reviewer Update
Yet another day, no refund.
I have been waiting since the 2nd of March.
I have been waiting since the 2nd of March.
Snatcher's replyOfficial
19 Mar 2024, 11:31Good day Stefan
We do apologize for the inconvenience caused
Kindly take note that your refund has been marked as urgent and it will be processed within the 24 to 48hrs
Kind regards
We do apologize for the inconvenience caused
Kindly take note that your refund has been marked as urgent and it will be processed within the 24 to 48hrs
Kind regards
Snatcher's reply19 Mar 2024, 11:31
Official
Good day Stefan
We do apologize for the inconvenience caused
Kindly take note that your refund has been marked as urgent and it will be processed within the 24 to 48hrs
Kind regards
We do apologize for the inconvenience caused
Kindly take note that your refund has been marked as urgent and it will be processed within the 24 to 48hrs
Kind regards
SB
Stefan B's updateReviewer Update
28 Mar 2024, 09:07To date I have still not received my refunds. This is really appalling service. How long do I still have to wait ? Obviously "Urgent" does not mean anything to this company.
SB
Stefan B's update28 Mar 2024, 09:07
Reviewer Update
To date I have still not received my refunds. This is really appalling service. How long do I still have to wait ? Obviously "Urgent" does not mean anything to this company.
Snatcher's replyOfficial
02 Apr 2024, 08:49Good day Stefan
I trust that you are well
Kindly take note that we do apologize for the delay
You will be receive your refund within the next 24hrs to 48hrs
I trust that you are well
Kindly take note that we do apologize for the delay
You will be receive your refund within the next 24hrs to 48hrs
Snatcher's reply02 Apr 2024, 08:49
Official
Good day Stefan
I trust that you are well
Kindly take note that we do apologize for the delay
You will be receive your refund within the next 24hrs to 48hrs
I trust that you are well
Kindly take note that we do apologize for the delay
You will be receive your refund within the next 24hrs to 48hrs