SNATCHER ONLINE

I bought a Hoverboard from Snatcher Online in December 2018 as a Xmas gift for my daughter - after she opened it and played with it for a while, we realised that it did not want to charge.

When their office opened on the 7th of January 2019 I sent them an email requesting them to give me feedback on what I should do - if I must return the board or if they can send someone to test it for me. I was contacted by Thando Hlatswayo who informed me that they could come and fetch the board to test it and see if the board is faulty and/or if the charger is not working ... or I could bring in the board myself and they can test it while I wait. I preferred to take it in myself. I got there and the service they gave me was absolutely excellent ... Thando was very friendly and helpful and even the gentleman (sorry I did not get his name) who tested the board for me, was the same. He confirmed that it was the charger and replaced it immediately. I was told by Thando that if it still gave problems I must bring it in again and they will sort out the problem. I have to say it has been a while since I bought something online and with the service I got from them, I will DEFINATELY be making use of their company/services again.

Thank you Thando once again :)