Snatcher - ongoing login problems

I have bought from them a few times over a few years; some of their products are good and some are duds. Buyer has to pick wisely. They switched a product on me without consultation, which I don't appreciate and my query went nowhere. Very annoying is the fact that it is impossible to log in to the site. It takes emails back and forth to get the login fixed but by that time you've lost out on the time dependant specials. Then when you try to make your next purchase, the login is broken again.