Snatcher not conforming to CPA!

Poor service! Delivered a faulty item, hoverboard doesn't hold a charge, took over a week to get them to have the item collected only after I called and complained about nothing being done. 2 weeks further and after sending banking details for a refund, they send the same still faulty unit back again! Disgusting experience, unit was faulty within the first few weeks, consumer protection act will be hearing about this.