Snatcher needs to up their game

I have just been holding on the line for 55 minutes for someone to assist me with an order query, just when you think there is someone going to assist you when the automated voice says “you are next in line and will be assisted by an agent” only then to be thrown back into the que and being told you are number 8 in the line….this has happened 4 times while holding on this line for 50 minutes!!! Why??????? I ordered a parcel on the 03rd of February 2024 and I still haven’t received anything other than an email confirming my order number and when you click on view order status it still states order being processed last updated 3 Feb 2024 which is the day I ordered this parcel, how are customers not updated or kept in the loop regarding their orders? And then you spend 50 minutes being told 4 times you are first in line for the next available representative? Completely unacceptable. And then once getting through to an agent you are told in a 2 minute conversation (after holding on for 50 minutes) that there is a delay in shipping because the country it came from was in a Holiday season??? Could this not be sent through to customers via email? Why must we call in and waste time for this to be advised when it could have been communicated on the site you track your order from. Definitely the last time I am ordering from you guys.