Snatcher Missing Items! Poor poor Service!

I'm very disappointed with Snatcher. Ordered items on the 30/11/2021. After follow up on the 10/11/2021, they advised they have all the items and will dispatch. Items only arrived on the 15/11/2021. There were items missing and tbe packaging looked like poor second hand goods. I immediately sent query regarding the list of missing items and poor packaging, and asked that some call me asap. Azhar called me, and first informed that all the items were sent. Then when I told him what was missing, he advised that he's aware that the robot humidifier was'nt sent and they're sending it as a replacement.... Whatever that's supposed to mean. He says that my other items were checked and sent, but he'll check with the team and revert by cob 15/11/2021. So the story now chages from all items were checked and sent to "we'll send you a replacement"..... How does this even make sense. BE THAT AS IT MAY, I followed up again yesterday afternoon and still no feedback received. It ridiculous that customers are expected to chase about for feedback. Please be very careful of Snatcher, as the conversation I had SUGGESTS that If their record shows that everything was checked and sent by them, you have no recourse.... Never again will you get an order from me Snatcher. I'm sure it's your small orders that give you guys good ratings as theres little room for "********** errors", but you guys certainly take advantage of big orders like the 46 items I placed.