SNATCHER - LOUSY SERVICE AND POOR COMMUNICATION

On 21 September I placed an online order with Snatcher for 4 items. About a week later I was notified via mail that the one item in my order was no longer available and I would not be receiving it. I asked for a refund and was told that this would take 7 working days - this information was given to me on the 4th October 2022 - I have still not received my refund after asking for feedback on numerous occasions - and stil being told that it takes 7 working days - at this point we are way paaed the 7 working days. During this time another item from the received order did not work and I again requested a refund - still nothing. The thing that gets to me is that yesterday I receive a mail from them enquiring how I am ejoying my item (the item that I did not receive due to being out of stock). How can they be processing my refund if they think i have the item. The commumication received from Snatcher is the absolute worst. I would like both my refunds asap and am fed up of excuses and silly badly written mails. I have requested to be called as I am not satisfied with the communications I am receiving and I have still not been called. I would call them myself - however they DO NOT take calls. I will certainly NOT be purchsing from SNATCHER in the future.