Snatcher is a ****; Order #359308.

This is the most ******* online store I have ever used! It's a Mickey Mouse store. I ordered an expandable hose around the 2nd of February 2024, and the "parcel" was only delivered almost 3 weeks later. They delivered the wrong package, which I returned. The return process took a little of time. Since the 26th of February, (more than 2 months ago now), I have not received my refund. I have sent them about 13 emails so far but an agent called Ismaeel Rahim (definitely being paid for doing nothing) keeps on telling me nonsense. Everyday he apologizes for the delay in processing my refund request and assures me that the request has been escalated to the accounts department for expedited processing. I don't know if he/she doesn't realize that the statement he has been giving me has been the same for more than 2 months. He/she responds like a robot. It was my 1st time dealing with snatcher and I regret having done so. I wish I had stuck to takealot that I have been using since 2018. ******* is a polite word to describe this online store. In fact, on top of that unspeakable word that best describes it, they are ****mers. Deal with this store at your own risk. Now I think the best way is to take legal action against them just to make them use much money than they owe me, just to show them that they're no wiser nor smarter. I don't care how much money I will have to part ways with, as long as they loose much more that they owe me!