Snatcher is a Big ****

24 June I ordered 3 items worth R575, 10 days later there was no update either on email or website. On day 11, I sent an email to cancel the order and request a refund. I have sent several emails after that, to date I have not received a cent of my refund but instead i get replies to my emails: I received the below email, 2 weeks ago after several complaints, however I still have not received a cent.

Good day , We hope this message finds you well. We understand your concern about the delay in processing your refund. Rest assured, we are actively working on finalizing the calculation and issuing your refund promptly. Your refund request has been given high priority and escalated to our accounts manager for expedited processing. Please accept our sincere apologies for any inconvenience this delay may have caused. Warm regards, Kind Regards Dorothy Maake ~ Customer Support Agent Snatcher Online