SNATCHER IGNORING ME AFTER SUPPLYING WRONG PRODUCT FOR R650????

I am stil waiting for your customer service to contact me wrt the wrong item supp**** frm 6 june 2023.

Even logged in a return immed after receiving item.

No communication at all. I have paid R650 for an item that i cannot use & cannot return & cannot get any communication frm Snatcher.

This is unacceptable.

I am going to contact my credit card division to report this matter.

U are busy sending me promotional emails but u cannot address the complaint/querry.

At least take back the wrong item & supply the correct one!!!

This is highly frustrating.

Felliw reviewers,plz advise which platforms & regulatory bodies i may take this matter up with??