SNATCHER - I WILL NEVER USE THEM AGAIN

Placed two orders and received confirmation of payment. Since then nothing and now cannot access their site, will not take my password and when I try to request a change then, it tells me they do not have a record of my email address and yet they sent the confirmations to me before. When phoning, someone answers and asks you to hold and then the line cuts out. Totally unacceptable service. I realise its a busy time of year, but to be unable to even access your orders to check what is happening, is ridiculous and extremely concerning when they have taken your money. I would not recommend them to anyone!