Snatcher has the worst returns process, aside from one deal a day equally **** service

I have been trying to return an item 3 tier utility trolley for the second week now. I've sent countless of emails and they've basically not rep**** since last Friday, the unit was supposed to be uplifted on Monday. I just want the to return the broken unit and this is the reason why I will pay more at takealot! If I could give a 0 I would