Snatcher has still not refunded - almost a year later

On 12 December 2023, I wrote a review on this platform about the bad service I received from Snatcher - after many years of good service. I placed a large order in July, but an item was not included. I finally got a credit and reordered it with the next large order in August. Once again, it was not in the box. While still trying to get that credit - again, I placed another order. 4 WEEKS LATER, I checked the order and it was still not packed. I checked 2 days later and the order was cancelled - WITHOUT INFORMING ME. After constant emails, I finally got a phone call advising me to send my banking details for the refund, on the 3rd of October. I sent the email with all the relevant details....................... On the 13th of December (the day after my complaint on HelloPeter) I received a response from Snatcher, in a private message on this platform, stating that it will get sorted soon. 11 January I put another complaint in. Now it is April 17th, AND I AM STILL WAITING.

I am so disappointed

Snatcher, get off your ****** ass and do something