Snatcher for the win...Client for the lose

By far the worst online retailer around! Companies like that are just happy to take your money & least bit worried about the satisfaction of the client. Besides waiting an entire month for my order to arrive. I am still sitting with the incorrect product & no feedback from them & Kyle van Heerden (Customer Support Agent) the person who initially was assist or claimed to be assisting me. I ordered something as simple as a DOUBLE size duvet set for my little girl, a single arrived, I immediately notified them, it took 2 weeks along with me constantly following up with them for them to arrange collection & deliver a replace item (I was not given an option on whether I wanted the correct item or a refund). Upon the arrival on the "Correct item" it not to no surprise it was not the correct item but literally the exact same item, same size, same character everything. I immediately notified them again, after 4 days Kyle responded & advised he was off but has followed up with the procurement department & will provide me with feedback COB (his words not mine) this was on 16/03/2021 till today I have not heard back from Snatcher or Kyle their customer support agent. So basically I am left with am item that will not fix any bed in my house & at a lose of money too.

Extremely disgusted that people will run businesses like this

I strongly recommend no one uses their services

#notexpectingaresponsebecauseyouwontrespondanyway #nodignity #worseonlineretaileraround #donotuse