Snatcher falsely advertises items and as a consumer you are then liable for their errors

Snatcher falsely advertises items and as a consumer you are then liable for their errors. I ordered more than 1 item and had to request numerous times for the missing items. There email liasion talks around you and does not provide guidance as they don't answer you directly. Every disappointing experience. And its not my first time. Previously ordered 2 items and only 1 was delivered and order was fulfilled as completed without me receiving second item being delivered to me