Snatcher ethical?

I placed an order in Snatcher on 28 October 2023. At the time of order the product was available. I received communication on the 22 November that one of the products order was no longer available. I am not sure how this works considering at time of sale and payment it was available. That being said i requested a refund. I am yet to receive a refund for my purchase. I have repeatedly sent emails requesting communication on the refund. I have tried calling the number on web and it is not answered. This is ********* business practice. I don't think Snatcher is going to be a platform i will be using in the future.