Snatcher - Do not ever buy from them

I ordered an inverter whereby I could choose to buy a 6000W inverter. However, there was no option as to whether it should convert from 12V or 24V. I received my order 381020 but the inverter is from 24V. My query per email which was set out in detail was answered by a person who asked me what my problem was. Apparently the person is either an idiot or does not understand English. We require the inverter from 12V to 220V for an ambulance which will start on 1 Aug 2024. Now I have to go and buy another inverter. I will not recommend doing business with anybody who does not have an address where you can personally see them, even if they are rated highly on Hello Peter, as is the case with this business.